Shipping Policy

How Otherskin is adapting to COVID-19?

Otherskin works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on.Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you.Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.

When will I get my order?

COVID-19: Update for customers:The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual.

Our standard fulfillment estimate of ​3-7​ business days is currently closer to 20-25. 

We’re actively communicating with our fulfillment partner and following the latest news on Covid-19. We will continue to keep you informed. This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.

Standard fulfillment times: it usually takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 5-​8 business days

International: 10-20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbours in case the courier left the package with them.

Pro tip: Package theft is on the rise, if you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@otherskinapparel.com with your order number.