Refund Policy

Return Policy

Thank you for shopping at Otherskin Apparel. 

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us first at support@otherskinapparel.com.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@otherskinapparel.com  with photos of wrong/damaged items and we’ll sort that out for you.

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.

Please kindly allow up to 10 business days for refunds to be processed from the date that we receive the items back and then we will process the refund back to the original payment method.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts, we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@otherskinapparel.com  within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!.